Office 365 (O365) support from NIFTIT provides IT administrators with assistance

This package is for companies that want to improve O365 usage, adoption, and support speed for their organizations.

01.INTRODUCTION
Information
  • Four monthly O365 audit reports (including SharePoint and OneDrive)

  • Access to monthly webinars (up to four webinars per month)

  • Monthly meeting with an expert (up to one-hour meetings)

  • Access to knowledge base

Incident Tickets *
  • Support for SharePoint Online

  • Support for Exchange Online

  • Support for OneDrive for Business

  • Support for PowerBi

  • *does not include customization or development that is not already part of Microsoft O365’s out-of-the-box behavior and features

Assistance
  • O365 – Initial configuration

  • O365 – Initial migration

  • Azure AD Connect

Management
  • Users and licenses (unlimited)

  • Security groups (unlimited)

  • Security and compliance(unlimited)

02.PRICING
Price Small business Medium business Enterprise
Number of domains supported 1 1 Custom
Number of users supported 30 100 Unlimited
O365 E1 licenses provided Up to 30 Up to 30 Custom
Intranet Upteamist SMB Upteamist PRO Upteamist PRO
MONTHLY PRICE $899 $2499 Contact Us
03.SUPPORT COVERAGE

Support covers one Microsoft O365 admin center and all related users. Services covered in this agreement are limited to:

  • Exchange Online

  • OneDrive for Business

  • SharePoint Online

04.SUPPORT LIMITATION

Support does not cover:

  • Custom development work

  • Purchase or service fees related to third-party applications requested by Client

05.DURATION & HOURS OF OPERATION

Support does not cover:

  • Support engagement is signed for 12 months

  • Operation hours: 9AM EST – 8PM EST

06.SERVICE LEVEL AGREEMENT
  • First response to a ticket will occur within eight hours of the ticket being received during normal business hours

  • Tickets received after business hours will be responded to within the first eight hours of the next business day

  • Ticket priority will be based on the user-specified severity level (i.e., immediate, next day, next week, etc.)

  • Failure to meet the requirements of the SLA will result in a discount of up to 15% of the invoiced amount in a given month

07.MODE OF OPERATION

TICKETS

Client will be provided access to the ticketing system where they will be able to enter support tickets as necessary

WEBINARS

Client will be provided with a URL link and dial-in phone number to the online webinars (typically held once a week on Wednesday from 12PM - 1PM EST)

MEETING WITH EXPERT

Client will be provided with instructions on how to schedule a Microsoft Skype for Business meeting with an O365 expert

08.CONTACT US
* indicates required

NIFTIT NYC

85 Delancey St, Suite 46, New York, NY 10002, USA

NIFTIT HCMC

132 Cong Hoa, Floor 1, Tan Binh District, Ho Chi Minh City, Vietnam

NIFTIT HK

8/F, Kongling Building, 100 Jervois St, Sheung Wan Central District, HK

NIFTIT PARIS

10 Rue de Penthièvre, 75008 Paris, France

NIFTIT — O365 NIFTIT Support