Office 365 (O365) support from NIFTIT provides IT administrators with assistance
This package is for companies that want to improve O365 usage, adoption, and support speed for their organizations.
01.INTRODUCTION
Information
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Four monthly O365 audit reports (including SharePoint and OneDrive)
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Access to monthly webinars (up to four webinars per month)
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Monthly meeting with an expert (up to one-hour meetings)
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Access to knowledge base
Incident Tickets *
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Support for SharePoint Online
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Support for Exchange Online
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Support for OneDrive for Business
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Support for PowerBi
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*does not include customization or development that is not already part of Microsoft O365’s out-of-the-box behavior and features
Assistance
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O365 – Initial configuration
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O365 – Initial migration
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Azure AD Connect
Management
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Users and licenses (unlimited)
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Security groups (unlimited)
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Security and compliance(unlimited)
02.PRICING
| Price | Small business | Medium business | Enterprise |
|---|---|---|---|
| Number of domains supported | 1 | 1 | Custom |
| Number of users supported | 30 | 100 | Unlimited |
| O365 E1 licenses provided | Up to 30 | Up to 30 | Custom |
| Intranet | Upteamist SMB | Upteamist PRO | Upteamist PRO |
| MONTHLY PRICE | $899 | $2499 | Contact Us |
03.SUPPORT COVERAGE
Support covers one Microsoft O365 admin center and all related users. Services covered in this agreement are limited to:
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Exchange Online
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OneDrive for Business
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SharePoint Online
04.SUPPORT LIMITATION
Support does not cover:
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Custom development work
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Purchase or service fees related to third-party applications requested by Client
05.DURATION & HOURS OF OPERATION
Support does not cover:
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Support engagement is signed for 12 months
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Operation hours: 9AM EST – 8PM EST
06.SERVICE LEVEL AGREEMENT
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First response to a ticket will occur within eight hours of the ticket being received during normal business hours
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Tickets received after business hours will be responded to within the first eight hours of the next business day
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Ticket priority will be based on the user-specified severity level (i.e., immediate, next day, next week, etc.)
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Failure to meet the requirements of the SLA will result in a discount of up to 15% of the invoiced amount in a given month
07.MODE OF OPERATION
TICKETS
Client will be provided access to the ticketing system where they will be able to enter support tickets as necessary
WEBINARS
Client will be provided with a URL link and dial-in phone number to the online webinars (typically held once a week on Wednesday from 12PM - 1PM EST)
MEETING WITH EXPERT
Client will be provided with instructions on how to schedule a Microsoft Skype for Business meeting with an O365 expert
08.CONTACT US
NIFTIT NYC
85 Delancey St, Suite 46, New York, NY 10002, USA
NIFTIT HCMC
132 Cong Hoa, Floor 1, Tan Binh District, Ho Chi Minh City, Vietnam
NIFTIT HK
8/F, Kongling Building, 100 Jervois St, Sheung Wan Central District, HK
NIFTIT PARIS
10 Rue de Penthièvre, 75008 Paris, France
